Privacy & Data Usage Policy

Your Privacy Matters

MetaGeek respects your privacy and is committed to protecting your personal data. This privacy policy tells you how MetaGeek uses your personal data when you visit our websites; interact with us; purchase or subscribe to our goods and services; and use our apps and software, collectively “Service”. This privacy policy also describes the choices MetaGeek offers you about the data we collect and use.This privacy policy was last updated on July 7, 2021 and historic versions can be obtained by contacting us.

Data We Collect

MetaGeek collects Personal Data about you when you provide it directly to us, when third parties such as our business partners (e.g. companies with whom we integrate our Service) provide it to us, or when Personal Data about you is automatically collected in connection with your use of our Service. We collect the following Personal Data from you in connection with the Service:

Contact Information: information we collect to identify or contact you, we collect typical “business card information” such as your first and last name, physical address, email address, or telephone number. For example, this is the basic information that we collect when you register for our any of our Services.

Financial Account Information: information that you provide in connection with your purchase of the Service (or a purchase made through the Service), including credit card number, credit card expiration date, credit card verification code, bank account number, bank account title, bank name, branch location, and routing number. You must only provide us with Financial Account Information for accounts and credit cards that you have the lawful right to access.

Transaction Information: information related to transactions you conduct on the Service, including when you register for a webinar, event or download special content, and your interactions with the Service (for example the functionality you use and the links clicked on the Service).

User Account Information: information that identifies you to the Service, such as your user name, email address, password, and IP address. For example, we use this information to authenticate you when you log in to the Service, and use the IP address to help maintain your web session security while using the Service.

User Content: to the extent that you choose to input Personal Data as part of such content, images, comments, and other content, information, and materials that you post to or through the Service.Log Data: information automatically recorded by the Service about how a person uses our Service, such as IP addresses, device and browser type, operating system, the pages or features of our Website or Service to which a user browsed, the time spent on those pages or features, the frequency with which the Service are used by a user, search terms used by a user, the links on the Service that a user clicked on or used, and other statistics.

Network Information: information about network performance and infrastructure, including IP address, access point vendor, and throughput test results. This information is required for the Service to provide network analysis and network performance history.Usage Information: We also collect usage and performance information that is not Personal Data or that we aggregate or de-identify so that it no longer personally identifies an individual. We also associate some data that is not Personal Data with Personal Data.We collect Personal Data when a user (i) creates an account (a “User Account”); (ii) logs into the Service; (iii) interacts with the Service; (iv) uploads or generates User Content; (v) communicates with us; and (vi) responds to a communication or interaction from us.

Some of the methods and tools we use to collect Personal Data are:

Unique Identifiers: We use unique identifiers such as cookies, e-mail or your pseudonymized customer ID to track individual usage behavior on our Service, such as the length of time spent on a particular page and the pages viewed during a particular log-in period. Unique identifiers collect information about a user’s use of our Service on an individual basis.

Cookies, Web Beacons, and Other Tracking Tools: We and our third party service providers collect information about you, your device, and your use of the Service through cookies, clear gifs (a.k.a. web beacons/web bugs) (“Web Beacons”), and other tracking tools and technological methods (collectively, “Tracking Tools”). These Tracking Tools help us learn more about our users and analyze how users use the Service, such as how often users visit our Service, what features they use, what pages they visit, what emails they open, and what other sites or applications they used prior to and after visiting the Service.

Cookies: Like many websites and mobile application operators, we collect certain information through the use of “cookies,” which are small text files that are saved by your browser when you access our Service. Cookies can either be “session cookies” or “persistent cookies”. Session cookies are temporary cookies that are stored on your device while you are visiting our Website or using our Service, whereas “persistent cookies” are stored on your device for a period of time after you leave our Website or Service. We use persistent cookies to store your preferences so that they are available for the next visit, and to keep a more accurate account of how often you visit our Service, and how your use of the Service varies over time. We also use persistent cookies to measure the effectiveness of advertising efforts.

Web Beacons: Web Beacons help us better manage content on our Service by informing us what content is effective. Web Beacons are embedded in, or otherwise associated with, certain emails or other communications that you receive from us or our partners. Web Beacons help us track your responses and interests and deliver relevant content and services to you. For example, they may let us know when you take actions based on the emails that we send. Web Beacons also allow us to enhance our Behavioral Advertising (defined below), which is further discussed below in the section titled “Online Behavioral Advertising” below.

Social Media Widgets: Some parts of our Service may include social media features, such as the Facebook “like” button, and widgets, such as the “share this” button. These social media features are either hosted by a third party or hosted directly on our Service. When you use these tools, the party that provides the tool, the third party that operates the social media services, and/or we may receive Personal Data about you. By using these tools, you acknowledge that some information, including Personal Data, from your social media services will be transmitted to us, and that information is therefore is covered by this Privacy Policy, and some information, including Personal Data, may be shared with the third party services, and that information is therefore governed by their privacy policies.

How We Use Your Data

MetaGeek uses Personal Data to: (i) provide, administer, and improve our Service; (ii) better understand your needs and interests; (iii) fulfill requests you make; (iv) personalize your experience; (v) provide Service announcements; (vi) provide you with information and offers from MetaGeek and our business partners; (vii) protect, investigate, and deter against fraudulent, harmful, unauthorized, or illegal activity and (viii) comply with legal obligations.

For example, we use Personal Data to:

• Operate and improve the Service.
• Learn more about our users and their interactions with our Service.
• Facilitate communications among and between users and the public in general.
• Evaluate eligibility of customers for certain offers, products, or services.
• Evaluate the types of offers, products, or services that may be of interest to users.
• Provide user support.
• Communicate with users regarding support, security, technical issues, commerce, marketing, and transactions.
• Administer the Service, User Accounts, and transactions with respect to User Accounts.
• Enforce our contracts, administering and carrying out our obligations under contracts, and complying with the law.
• Publish aggregated data about usage trends, which may be derived from Personal Data.
• Complete corporate transactions such as mergers, sales of assets, or bankruptcies.

How We Share Information

We share Personal Data with vendors, third party service providers, and agents who work on our behalf and provide us with services related to the Service.

These parties include:

• Third parties who act for us or provide services for us, such as billing and credit card payment processing, maintenance, sales, marketing, administration, support, data enrichment, hosting, and database management services
• Outside professional advisors (such as lawyers and accountants) for purposes related to the operation of our business such as auditing, compliance, and corporate governance

Legal Disclosures

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations, (4) protect the security or integrity of our Service (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of MetaGeek, our customers, personnel, or others. We attempt to notify Members about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.

Change in Control or Sale

We may also share your personal data as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity which buys us or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.

Your Choices & Obligations

Data Retention

We retain Personal Data as long as your account is open or as necessary to provide you with the Service. We typically retain Personal Data for 30 days after you terminate your use of the Service (or sooner upon request), except as required by law. We may retain Personal Data longer if it is necessary to comply with our legal obligations, resolve disputes, or collect fees owed. When we dispose of Personal Data, it will be destroyed or rendered unreadable. Some information is retained in a depersonalized or aggregated form that does not personally identify you.

Rights to Access and Control Your Personal Data

Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).

Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it's inaccurate.

Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).

Right to Access and/or Take Your Data: You can ask us for a copy of your personal data in machine readable form.

You can make a request to access, modify or delete your data at: https://www.metageek.com/support/data-request.html

Closing Your Account

If you close your MetaGeek account, we generally delete closed account information within 30 days of account closure, except as noted below. We may retain personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our User Agreement, or fulfill your request to "unsubscribe" from further messages from us. We will retain de-personalized information after your account has been closed.

Other Important Information

Security

We are committed to protecting your information. We use commercially reasonable security measures to protect against the loss, misuse, and alteration of the information under our control. We employ data encryption (in transit and at rest), pseudonymization, and enforcement of least privilege and need-to-know principles. We regularly monitor our systems for vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. We have procedures in place for suspected personal data breaches and will notify you and applicable regulators of a breach where we are legally required to do so.

Financial Account Information (e.g., for subscriptions) is collected and processed by third-party PCI-compliant service providers. We do not store full Financial Account Information. We (or our payment processor on our behalf) only store the last four digits of your credit card number to comply with processing requirements.

Lawful Bases

We collect and process your personal data only where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g. to deliver the MetaGeek Service) and "legitimate interests."

Children

Our Service is not intended for children under the age of 16. We do not knowingly acquire or receive Personal Data from children under 16. If we later learn that any user of our Service is under the age of 16, we will take appropriate steps to remove that user's information from our account database and will restrict that individual from future access to the Service.

Changes to this Privacy Policy

The General Data Protection Regulation (GDPR) is new and the ICO is still issuing guidance. We may make small updates to this privacy policy in the coming months. We will notify you of any changes.

Contact Information

If you have any questions or complaints about this Privacy Policy, please contact us at: legal@metageek.com

MetaGeek, LLC

250 S. 5th St., Ste 840

Boise, ID 83702

You can make a request to access, modify or delete your data at: https://www.metageek.com/support/data-request.html